Shipping policy
1. Shipping Methods & Rates
We offer various shipping methods to meet your needs, including Standard, Expedited, and Express shipping. Shipping rates are calculated based on the destination, size, and weight of your order. During checkout, you will be able to select your preferred shipping method and see the associated cost.
2. Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Locations
We currently ship to [list countries/regions]. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
4. Shipping Times
Estimated delivery times vary depending on your selected shipping method and location:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
Please note that these times are estimates and can vary due to factors beyond our control, such as carrier delays or customs processing times for international orders.
5. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method chosen, destination, and the weight and dimensions of your package. From time to time, we may offer promotional free shipping on select items or for orders over a certain amount.
6. International Shipping
International shipping rates and delivery times vary depending on the destination country. Please be aware that international customers are responsible for any additional customs fees, duties, or taxes that may apply upon arrival in your country. We recommend checking with your local customs office for more information.
7. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to check the status of your shipment through the carrier’s website.
8. Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us immediately at [insert contact email]. We will work with the carrier to investigate the issue and, if necessary, provide a replacement or refund according to our store policy.
9. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failure to pick up, or any other reason, we will contact you to arrange reshipment. Additional shipping fees may apply. If we do not hear back within a reasonable time, your order will be refunded, minus any shipping fees.
10. Returns Due to Customer Error
If a customer provides incorrect shipping information or decides to return an item for any reason other than defect or damage, the customer will be responsible for the return shipping cost. Original shipping fees will not be refunded.
11. Policy Changes
We reserve the right to update or modify this freight policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
12. Contact Us
For any questions or concerns about your shipment, please contact our customer service team at sales@smartdentusa.com